General rules for the provision of services and internal procedures

 Hotel „CITY HOTELS – ALGIRDAS” (hereinafter – the Hotel) is a hotel located at Algirdas st. 24, in Vilnius.

The hotel is managed by UAB „CITY HOTELS”, registration address Algirdo st. 24, Vilnius LT-03218, company code 300565262, VAT payer code LT100002485210, registry administrator state company Registru centras.
The territory of the hotel – accommodation rooms and general hotel premises (including reception, restaurant and its outdoor terrace, conference hall, parking lot and other premises and spaces of the hotel building). A hotel guest is every person on the territory of the hotel. These general rules for the provision of hotel services and internal procedures (hereinafter – the Rules) determine the procedure and conditions for the provision of Hotel services, the duties and rights of guests when using the Hotel’s services, mandatory security and other requirements. These Rules are obligated for all Hotel guests. Each guest, upon registering at the Hotel, confirms that he has familiarized himself with these Rules and introduced them to the persons who came with him, and undertakes to comply by them unconditionally and to ensure that the persons who came with him comply by them. The guest who registered at the Hotel and/or took the electronic key is responsible for the consequences arising from the fact that the guest did not know or did not follow these Rules and/or minors who arrived with the guest. Hotel services are not provided to persons who do not agree to comply with these Rules, and such persons must leave the Hotel territory immediately.

1. SERVICES PROVIDED BY THE HOTEL
1.1. In these Rules, „Services provided by the Hotel” explained accommodation and catering services for Hotel guests, room rental services at the Hotel, services for organizing conferences and/or other events at the Hotel.
2. RESERVATION SUBMISSION AND CONFIRMATION PROCEDURE

2.1. Reservations to the Hotel for the provision of services must be sent via the Hotel’s e-mail or submitted orally, by calling the Hotel’s phone or upon arrival at the Hotel or using the reservation system.
2.2. When submitting a reservation to the Hotel, the customer must indicate the number of guests arriving at the Hotel, their names and surnames, the category (type) of the desired room or rented premises, the dates of arrival and departure, other desired services, and the method of payment for the services provided by the Hotel.
2.3. By submitting a reservation to the Hotel, the customer confirms that he is familiar with these Rules and undertakes to abide by them unconditionally.
2.4. If the Hotel has entered into a cooperation agreement or other agreement with a natural or legal person, such person, when submitting a reservation to the Hotel, must indicate the code or number of such agreement or other individual agreement.
2.5. The Hotel, having received a reservation for its services by one of the methods provided for in these Rules, provides the Customer with detailed information about the requested Hotel services, their price, duration, the required advance payment of the reservation fee for the reserved services and the payment deadline for this fee, the conditions for canceling the ordered services and other related information.
2.6. After receiving the Customer’s reservation fee for the reserved Hotel services, the Hotel confirms the reservation of the services provided by the Hotel, giving each reservation a confirmation number. A paid reservation with a verification number is considered confirmed. In exceptional cases determined by the Hotel, partially unpaid reservations, reservations guaranteed by a credit card or a contract with the Hotel are also considered guaranteed.
2.7. Non-guaranteed reservations for the services provided by the Hotel are held by the Hotel from the moment the Customer submits the reservation of the services provided to the Hotel in the manner provided for in these Rules, until the deadline specified in the invoice provided to the Customer for payment of the reservation fee, at 3:00 p.m. of the end day. After this deadline, the Hotel has the right to cancel the non-guaranteed reservation of the Customer.
2.8. The contract for the services provided by the Hotel is considered concluded when the Hotel has received and confirmed the reservation for its services. An oral agreement between the parties becomes eƯective only when it is confirmed in writing. The conclusion of the contract for the services provided by the Hotel cancels all previous agreements of the parties regarding the terms and conditions of the services provided by the Hotel and obligates the parties to fulfill the concluded contract.
3. ADMISSION AND ACCOMMODATION PROCEDURES
3.1. Every guest arriving at the Hotel must present a valid identity document at the reception.
3.2. At the time of registration, the guest is given a „Guest registration card” at the hotel reception, which the guest must fill out, indicating the name, surname, date of birth, name and number of a valid identity document, phone number, e-mail address, name and surname of the accompanying adult, date of arrival and departure dates, children’s ages, car registration number and sign.
3.3.During registration Hotel administrator:
3.4. In order to make sure that the arriving person has provided accurate information about himself in the „Guest Registration Card”, as well as in order to verify the identity of the holder of the means of payment and determine the validity and legality of the payment or other related transactions, the guest is asked to provide a document confirming
personal identity and a credit card, with which the reservation was guaranteed and/or the payment of the reservation fee was made and performs the card verification operation in accordance with the recommendations provided by the bank.
3.5.Checks the validity of the visa in accordance with the procedure established by the legal acts of the Republic of Lithuania.
3.6. Acquaints the guest with the Hotel’s „General Rules of Service Provision and Internal Procedure”, provides detailed information about the services provided at the Hotel, valid special oƯers, and the restaurant.
4. TIME OF ARRIVAL AND DEPARTURE
4.1. Hotel guests can check in at the Hotel from 3:00 p.m. on the day of arrival specified in the reservation.
4.2. Hotel guests must check out of the Hotel by 12:00 on the day of departure.
4.3. If the guest wishes to leave later than 12:00 p.m., he must inform the Hotel reception so that such a possibility can be checked. If possible, the validity period of the guest’s stay and the electronic key of the room is extended. If the guest leaves before 16:00, a fee of 50% of the daily price of the contracted accommodation services is applied.

Upon departure after 4:00 p.m., the guest must pay a fee equal to 100% of the contracted price of one day’s accommodation services.
5. PRICES AND PAYMENTS
5.1. Hotel services and their prices are determined by the Hotel manager.
5.2. The prices of the services provided by the Hotel in euros (with VAT), payment procedures and conditions are stipulated in cooperation agreements, individual reservation oƯers and reservation confirmations, published in the Hotel’s reservation systems and in other oƯicial advertising and informational materials of the Hotel. The hotel has the right to change services and their prices without prior notice. The price of the Hotel services specified in the confirmation of the reservation of hotel services can be changed only by written agreement of the parties.
5.3. The hotel can be paid for services in cash, credit card or bank transfer.
5.4. The amount of the reservation fee paid to the hotel and the conditions and procedure for advance payment and its return are provided for in the service contract, individual agreements, oƯers and confirmation of the hotel reservation and/or in the advance payment invoice for the reservation fee.
5.5.Unless otherwise agreed with the Hotel, the Guest must pay the accommodation bill on the day of arrival, and for all additional services – after the services have been provided. If a service provision contract or other individual agreement has been concluded with the Hotel, the procedure and conditions of payment for the services provided by the Hotel discussed in that contract or agreement shall apply.
5.6. The guests must pay for the services provided during the events (according to the guest’s order) under the conditions stipulated in the contract.
5.7. Guests staying at the Hotel for less than one day (9 p.m.) pay the price for the whole day, regardless of the time of arrival, departure and checkout.
5.8. Reserved and paid Hotel services are not compensated if the guest has not used them and has not notified the Hotel about the cancellation of these services in accordance with the procedure provided in the reservation confirmation, contract or these rules.
5.9. If the guest leaves the Hotel earlier than planned. i.e. If you do not stay the whole time, the money for the missed time is not refunded.
5.10. If the guest cancels the ordered services, the reservation fee paid in advance is considered a directly incurred and unproven loss of the Hotel and is not refunded to  the guest.
5.11. If a guest cancels a flexible payment reservation and in case of guest no-show, a cancellation fee is applied in the order listed below:
5.12. If the flexible payment reservation is canceled at least 24 hours before the guest’s arrival, the cancellation fee is not applied; otherwise, the Hotel reserves the right to apply a reservation cancellation fee equal to 100% of the price of the canceled room.
5.13. If the guest does not arrive, the Hotel applies a reservation cancellation fee equal to the contractual price of the canceled room(s) for one day,
5.14. Refusal or late payment of the advance reservation fee will result in cancellation of the reservation. A new reservation is made taking into account the availability of the Hotel.
5.15. If more guests live in the Hotel room than indicated in the Hotel reservation confirmation, an additional fee determined by the Hotel is paid to the Hotel for each additional guest.
5.16. Outsiders visiting the Hotel’s guest rooms for more than 1 hour must register at the Hotel, presenting a valid personal identity document, and pay for accommodation services.
5.17. The Hotel reserves the right to deny entry to persons who may cause inconvenience to other Hotel guests.
5.18. If the Hotel guest does not fulfill his/her obligations under the contract for the services provided by the Hotel and/or uses the accommodation, catering or conference facilities provided to him in a way that was not agreed with the Hotel, the
Hotel has the right to unilaterally terminate the contract for the services provided by the Hotel with the guest without prior notice and require payment of 100% of all services provided in the reservation confirmation
5.19. If the hotel guest does not vacate the room and does not have the opportunity to contact him before the agreed departure time, or when the guest maliciously does not pay for the services provided and does not vacate the room at the request of the administration, the hotel administration reserves the right to move the items in the  room to other protected premises in the hotel.
5.20. In the event that the guest causes material damage to the Hotel and leaves the Hotel without notifying him or leaves without paying for the services provided by the Hotel, the Hotel has the right to deduct the corresponding amount of losses or unpaid services from the guest’s bank card provided during registration, without the presence of the guest himself, but before after informing him via the contact phone or e-mail indicated on the guest’s registration card. By becoming familiar with these Rules, the guest simultaneously authorizes the Hotel for such a payment transaction.
6. RESPONSIBILITY AND STORAGE OF ITEMS, INVENTORY
6.1. The responsibility of the hotel for the storage of guests’ belongings in the hotel is  regulated by Article 6.865 of the Civil Code of the Republic of Lithuania.
38. The Hotel is not responsible for insecurely left or lost guests’ valuables and/or damage caused to them in the room, balcony or common areas of the Hotel.
39. The hotel is not responsible if the items were not saved due to the fault of the owner of the items, persons accompanying him or invited to the hotel, force majeure or due to the properties of the item itself.
6.2. Guests have the opportunity to use the safe in the hotel room. Placing items in the safe in the room is not considered as their transfer to the Hotel. The contents of the safe are not known to the Hotel and the Hotel is not responsible for the preservation, disappearance, lack or accidental damage of items left in the safe pursuant to Article 6.865 of the Civil Code. provided scope.
6.3. The hotel parking lot next to the hotel is not guarded. The Hotel is not responsible for the failure to preserve the vehicles of the persons living in the Hotel, the items left in the parking lots, and the animals in them.
6.4. The guest is responsible for his own safety and health when using the services provided by the Hotel and must comply with the applicable safety rules. When a guest behaves criminally (in violation of the laws of the Republic of Lithuania), the Hotel always applies to the relevant competent authorities.
6.5. The Hotel undertakes to keep the guest’s belongings found (left) in the hotel for 1 month. after the guest’s departure. At the written request of the guest, items belonging to the guest stored in the Hotel may be sent by post or otherwise transferred, if the guest agrees to pay the costs of sending the item(s) or other delivery costs of the
item(s).
6.6. Guests living in the hotel must observe cleanliness and order, save and properly use the hotel’s equipment, furniture and other items in the rooms and common areas, and immediately notify the hotel of any observed malfunctions.
6.7. The items in the hotel rooms and other premises of the hotel are the property of the hotel, therefore the guests of the hotel have no right to take them when leaving the hotel, with the exception of disposable hygiene products.
6.8. Hotel guests must compensate for damage caused to the property/health of the Hotel and/or other persons, which occurred due to their own fault or the fault of persons invited to the Hotel, in accordance with the procedure established by the laws of the Republic of Lithuania. If guests cannot be accommodated in the room due to damage, the full price of the room is paid during the damage removal period. Damage caused by minors is the responsibility of their parents or guardians.
7. RIGHTS AND OBLIGATIONS OF THE HOTEL ADMINISTRATION. PREMISES
MAINTENANCE
7.1. The hotel provides accommodation, meals, events, SPA services in accordance with the procedure established by the legal acts of the Republic of Lithuania.
7.2. Video surveillance cameras are installed in common areas and outside the building to ensure the safety of guests and their property.
7.3. The hotel reception is open 24 hours a day, 7 days a week.
7.4. Room service works daily, rooms are cleaned from 8:00 a.m. to 5:00 p.m.
7.5. The cleaning of hotel rooms and common areas complies with the hygiene standards established by the Public Health Center.
7.6. Bed linen in the rooms is changed every third day. At the request of the guest, the bed linen can be changed at a diƯerent frequency.
7.7. Hotel towels are only changed if they are left on the floor
7.8. After a guest hangs a Do Not Disturb card on the doorknob, the room is not serviced.
7.9. The Hotel Administration has the right to enter the rooms occupied by the Hotel Guest to ensure order and security.
7.10. The hotel stay, without disturbing the residents, makes minor repairs to the premises and inventory, and maintains cleanliness.
7.11. The Hotel administration has the right to unilaterally make a decision to evict the Hotel guest/s without prior notice if he/she poses a threat to the Hotel residents.
7.12. The Hotel administration has the right to remove from the Hotel guests who repeatedly violate these Rules after the first warning. In such event, the money paid by the guest is non-refundable and the guest must pay for all goods and/or services purchased prior to removal.
7.13. The Hotel administration has the right to make a decision to accommodate or transfer the Hotel guest/s to another room or another accommodation facility (with the same or better conditions).
7.14. Due to technical obstacles or other unforeseen reasons, the Hotel may temporarily not provide certain services. In the event that these services are included in the price of previously purchased services, the amount will not be recalculated and the money will not be returned to the guest.
8. FOOD
8.1. Breakfast is served at the hotel on weekdays (I-F) – from 7:30 to 10:00 a.m., on weekends (VI-VII) – from 08:00 a.m. until 10:30 a.m.
8.2. When the guest leaves before 08:30 a.m. and food rations are given if he wishes. About early departure until 08:30. the guest must inform the Hotel reception stay the day before by 3:00 p.m.
8.3. Bringing food and drinks to the hotel is allowed only in rented rooms. Each guest is responsible for the quality of the food/drinks they bring. The guest is responsible for the consequences of poor food quality.
9. HOTEL GUESTS MUST
9.1.Comply with these Hotel Rules.
9.2. Follow fire safety regulations.
9.3. In the event of a fire in the room or in another part of the Hotel, immediately report it to the Hotel administration by internal tel. 9 or by mobile phone +370 652 30645 and by short help tel. 112 9.4. When leaving the room, make sure that the water taps are tightly closed, all electrical appliances are turned oƯ (lights, TV, kettle, iron, etc.), windows and balcony doors are closed.
9.5. Lock the number and make sure that the number is locked and no outsider can access it.
9.6. To take responsibility for the supervision of children who have arrived together, so that they follow the rules of conduct, the instructions of the hotel staƯ, and do not disturb the rest of other guests.
9.7. In extreme cases, contact/inform the Hotel reception.
9.8. When leaving the Hotel, pay for the services provided.
9.9. When leaving the Hotel, return the room’s electronic door cards/keys to the reception. In case of loss or damage of the room’s electronic card/key, 10 EUR/unit is charged fine.
10. HOTEL GUESTS ARE PROHIBITED
10.1. From 22:00 until 08:00 a.m. The hotel has a quiet time, which can be changed only with the permission of the hotel administration. Make noise in the Hotel and/or Hotel territory during quiet time, i.e. i.e. playing loud music and playing musical instruments, singing loudly, shouting, screaming, whistling and other illegal behavior is prohibited. If the guest does not comply with this prohibition, disturbs public order and disturbs other persons living and/or working at the Hotel, he is liable in accordance with the law.
10.2. Smoking in rooms and their balconies, restaurant, outdoor terrace, spa area, gym, other non-smoking areas. Violation of this rule is subject to a fine of 100 EUR/day. fine For the safety of guests, all rooms and common areas are equipped with
fire alarms. Smoking is allowed only in special smoking areas. 10.3. Move furniture or otherwise rearrange the interior of the room. 
10.4. Damage the inventory, use it for other purposes.
10.5. Keep flammable materials in rooms.
10.6. Use your own electrical devices, except when the administration is warned about the use of such devices. The ban does not apply to the use of computers, phone chargers, shavers, hair dryers
10.7. To leave minor children under 12 years of age unattended in the hotel rooms and common areas.
10.8. To organize photo sessions and filming in public areas of the Hotel without prior coordination with the Hotel.
10.9. Bring life-threatening tools, weapons or other means into the Hotel territory.
10.10. Bringing outsiders to the Hotel territory or room without informing the Hotel administration.
10.11. Garbage in the Hotel and its territory.
11. TERMS AND CONDITIONS OF PURCHASING AND USING HOTEL GIFT VOUCHERS
11.1. The hotel’s gift voucher can be purchased on the hotel’s website, at the reception or by contacting the reception at its contact phone number. or e-mail by post When purchasing a gift voucher, payment must be made immediately.
11.2. The hotel has the right to change and supplement these rules for purchasing and using gift vouchers at any time. When purchasing a gift voucher, the rules applicable at the time of purchase of the gift voucher apply. The buyer and/or holder of the gift voucher agrees to the terms and conditions and rules for the purchase and use of the Hotel gift vouchers.
11.3. The Hotel assumes no risk or responsibility for any loss or damage incurred by the Gift Voucher purchaser and/or Gift Voucher holder as a result of not following these rules. If the purchaser of the gift certificate and its user are diƯerent, it is the responsibility of the person who paid for the gift certificate to inform the holder of the gift certificate of these rules.
11.4. The gift voucher is valid only when booking services directly, by phone +370 652 30645 or e-mail. by mail algirdas@cityhotels.lt. When the gift voucher holder orders any of the Hotel’s services, he/she is considered to have familiarized himself with the Hotel’s Rules and agrees to be guided by them.
11.5. Guests must inform the Hotel in advance of their wish to pay for services with a gift voucher. Reservations are accepted depending on the availability of the Hotel. 
11.6. Gift vouchers are non-refundable and non-exchangeable for cash.
11.7. The services specified in the gift voucher cannot be exchanged for other services.  If they are not used, the money is not returned.
11.8. Gift vouchers must be used once.
11.9. If the price of the selected Hotel services exceeds the amount specified in the gift voucher, the voucher holder must pay the diference on the spot. If the price of the selected Hotel services is lower than the amount specified in the gift voucher, the diference is not refunded.
11.10. If the guest wishes to stay in a room of a diƯerent category than the one specified in the gift voucher, surcharges are applied according to the service prices valid on that day.
11.11. The gift voucher is only valid for the dates marked on it. If the gift voucher is not used within its validity period, the voucher becomes invalid and the money paid for it is not refunded.
11.12. A cash value gift certificate is multi-type. The VAT invoice for this check is issued after the provision of the service, to the person to whom the services are actually provided.
11.13. The VAT invoice for the used gift voucher is issued after the services have been provided.
12. OTHER TERMS
12.1. The responsibility of the parties for the non-fulfillment of the contract for the services provided by the Hotel, in the event of FORCE MAJEURE circumstances, is regulated by Article 6.212 of the Civil Code of the Republic of Lithuania.
12.2. All information that the Hotel and the guest learned during cooperation is confidential and may not be transferred or otherwise disclosed to a third party without a prior written agreement, except in cases where the disclosure of information is necessary according to the laws and other legal acts of the Republic of Lithuania.
12.3. When collecting, processing and storing the data and information provided by the guest, the hotel is guided by the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the procedure for collecting, processing and storing personal data. The Hotel’s „Privacy Policy” can be found at the Hotel’s reception and on the website www.cityhotels.lt.
12.4. The Hotel does not consider the guest’s claims and is not responsible for the material and/or non-material damage suƯered by the Hotel’s guest, if the damage occurred because the guest did not comply with the requirements and/or
recommendations of these Rules.
12.5. Any disputes arising between the Hotel and the guests must be resolved through negotiations. If the dispute cannot be resolved through negotiations, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania in the competent court according to the location of the Hotel’s registered office, indicated in the Register of Legal Entities. Article 30 of the Civil Code of the Republic of Lithuania. Section 11 provides that consumer contracts may also be sued based on the consumer’s place of residence.
12.6. For out-of-court settlement of consumer disputes, you can apply to the State Office for the Protection of Consumer Rights (Vilniaus St. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 8 5 262 67 51, website www.vvtat.lt), yes also to the territorial units of the State Consumer Rights Protection Service in the counties or to fill out the application form on the EGS platform http://ec.europa.eu/odr/.
12.7. The hotel administration accepts guests’ requests and suggestions on how to improve the quality of the services provided.